We are a small UK business who focus on the needs of smart home owners. We understand that every home and every family is unique, and we strive to create products that cater to those specific needs. We pride ourselves on producing and manufacturing unique products, most of which are designed from the ground up, ensuring that they are not only functional but also visually pleasing.
Our goal is to make your smart home even more smarter, to enhance the way you live, work and play. We believe that a smart home should be more than just a collection of devices, it should be an extension of you and your lifestyle. We strive to create products that not only make your life easier but also add comfort, convenience, and a touch of luxury.
We are dedicated to provide exceptional customer service and support. We are always happy to answer any questions you may have and to provide assistance with setting up and configuring your devices. Our team is passionate about helping you get the most out of your smart home and we are committed to providing you with the best products and services. We believe that our products will help you achieve your smart home dreams.
Easy to find what I was looking for, information was clear and accurate, everything was delivered quickly.
A couple of things didn't seem to work with my order and setup, but customer services were super helpful and quick getting back to me; I needed to buy a couple of relays for my situation but the problems were solved after that. Everything works really nicely and is good value.
Great selection of products, good prices, easy site and quick delivery. Really, you can't ask for more.
Delivery great, not had to use customer service. Website decent, but could really do with some better filtering or menu options - the "shop" menu item just takes you to a big list of everything.
Customer services were excellent. Item was out of stock at time of ordering but was sent soon after coming back in stock. Items were sent missing 2 dimmer knobs, but this was quickly and easily resolved.
The customer service and everything was great!
Very fast delivering
Great kit, have purchased many devices over the years.
Very fast, very reliable. Thanks a lot!
Easy to purchase and I love the (I guess automatic) delivery updates from order to doorstop!
responded to technical questions promptly, fast delivery and well packaged thank you
Perfect
Very responsive
Arrived on time well packed.
Third time ordering from Samotech. Always great comms and quick delivery.
Fast delivery easy to use website!
Website okay but not that easy to navigate. Took me a while to find and order what I needed.
Easy to use website, excellent delivery, and item was easy to install. Will use again.
The service is the best! had some misunderstanding on my behalf and they answered everything I have in a professional manner and quick!
Great that items were dispatched promptly when they came back in stock. Had to phone Royal Mail twice though, as they failed to deliver the item when they said they would. Took two working days longer than expected.
Always great and fast service
Fast efficient delivery, thermostat works well with home assistant
Fast delivery as always
Cost is less than Amazon for the same products but delivery time is longer. If your happy with this is it fantastic valve for money.
Dispatch was delayed by holidays - but to compensate, delivery was free.
Wonderful service, thank you!
Very quick service and response
Good service
Easy to use website and delivery was superfast!
Super fast delivery.
Excellent item that fits perfectly and is great value for money. Super fast delivery as well.
Great site, easy to use, gives plenty of detail about products with downloadable information to make informed choices.
Swift delivery. Smooth purchase process. Ordered direct for cheaper prices.
Very quick customer service via email.
Difficult to find the product search function (on mobile) and no filters possible. Would be nice to see a product hierarchy so that I can see at a glance every type of product you sell
Order arrived on time, in good condition. No cmplaints.
Item easy to find, order and super fast delivery
Was out of stock, and email to customer services was only partly resolved requiring me to resend each question one at a time. Very laborious.
Quick, efficient and timely delivered order.
good product and fast delivery
Really good products and super fast delivery
Very easy and quick. More choice than buying via Amazon. Great product for Philips Hue/Apple Homekit compatibility.
Ordering was easy, once I figured out how to navigate the website. Delivery was pretty quick, although it was just by untracked Royal Mail, which is unusual these days for an order that was £125. I'd have preferred to be able to track my delivery and choose delivery options.
Excellent service
Would suggest on the website that the product categories are always accessible. Once you navigate into a particular section you lose track of where you are … breadcrumbs back to the top level of each category would be useful.
Excellent service and helpful customer support
I found the website easy to navigate, placing the order was easy and communication on order status was excellent.
Quick and easy
Rapid delivery and good customer service
Service was speedy and items as described. Website is hard to navigate though. Strange there is no way of browsing by category of product.
Excellent in all aspects
Good service, prompt delivery and good information on the website
Easy to use,
The ability to browse by product category would make the shop easier to navigate
Please don’t ever stop selling or making these units. They are by far the best dimming and smart units I have ever had the pleasure to work with. I have work with big brands like L**ron, and many different single stand alone dimmers and nothing works as smooth and trouble free as these. Have installed probably near 100. Such great features available.
Super fast delivery. Great service. Really pleased.
Brilliant customer service and product from an international shopper
Good service. Product rock solid.
As Samotech has lumped its web site and customer service in with delivery I have had to remove one star due to the ever decreasing service offered by the Royal Mail. According to the Royal Mail tracking system they were apparently stil waiting for the package after 2 days, this on a 48 hour delivery schedule. After contacting Samotech the package did arrive the next day, so it would appear that the Royal Mail did have my package after all! A choice of using a different courier would be appreciated.
The purchase process was great, product information was easy to find and when I had a specific question about a product the team were quick to respond.
Fast delivery and the packaging was top-notch! However, the website could use some tweaks, especially in clarifying product details which at times can be a bit vague.
Everything ways up to scratch. Fully updated with progress of the order. Good service.
Item delivered quickly and works exactly as expected.
website is basic but does what it needs to had no issues with delivery etc.
Fast responses to any questions, and fast packaging for delivery. I've returned to Samotech a few times now.
Item was dispatched very quickly
I was worry after I placed a big order but same as other people’s review, they ship out my order in 1st class royal mail and received them within a short time. Excellent delivery and CS.
Customer services answered my questions quickly and I received the product in a couple of days
Fast delivery
Very happy with the service
Always fast and efficient. This was my 3rd order with Samotech (which speaks for itself)
Order arrived quickly
great customer service
1st class service.
Quick responses to questions. Quick delivery of orders.
The website can be a little slow at times. Would probably be better hosted in aws s3 or azure blob. Delivery was SUPER quick, really impressed!
Customer service and delivery were fine. But website is a bit glitchy and doesn't seem optimized for mobile.
Extremely easy to order. Was not in stock when originally wanted to order for signed up to be alerted once back in stock. 3 were ordered and quickly received. Had them up and running in about 5 minutes. Only suggestion would be to include a small piece of double sided tape to secure them to the wall or whichever place works best… Will buy from again and recommend.
I'm impressed with what appears to be a very professional and responsive company that is selling good products. I had a very fast and informative response when I asked a question and orders have been dispatched very quickly. I could also track my order which was reassuring.
The website is a bit poor and not the easiest to find what products you have available. I.e. it would be nice to be able to filter on ZigBee products as an example. I would recommend promoting which smart hubs your devices are compatible with and which drivers can be used from that platform. I.e. I'm using Hubitat and the switch and SM323s work very well once paired. Your customer service has a good turn around time when logging an enquiry. Great!
Really good - arrived fast and all very straightforward
The model I ordered was not available so I was sent a higher spec version. Deliver was quick and the packaging was sufficient to prevent damage in transit.
Customer service very good.I found the website is missing measurements
Fast Delivery
I was pleasantly surprised by the fast delivery and fantastic prices! Initially, I was considering making the purchase on Amazon, but I opted to buy here instead to save some money. And to my delight, the order was delivered the very next day!
Accurate description and incredibly fast delivery
Still providing what customers need while (in my case) Philips has a gap in their product base. Smart idea and just works.
Fast delivery and no problems with customs (shipment to germany)
Good prices and quick delivery. Rapidly becoming my go to source for smart home kit.
I would highly recommend Samotech to anyone looking to upgrade their home with smart devices. Their selection of products is great, support team is knowledgeable and very helpful, and after-sales service is top-notch.
I haven’t tested the devices yet, however, ordering and delivery was easy, and look forward to getting them setup.
Everything was perfect
Great website, great products and great delivery.
Fast dispatch via 1st class post. I also love the notification emails that you can request when something is out of stock, letting you know when they are back in stock.
Fast delivery, great experience.
Easy to order online, delivery was next day as well (ordered Friday, arrived Saturday morning). Great service.
First class service arrived on time
Great service, delivery to Germany was quite fast and there were no problems with the customs.
Easy to use website, fast delivery
I think the website is well laid out, it's easy to find what you're looking for and if you're not sure exactly what you need, there's all the information you need, clearly laid out, to help you choose the correct product.
Products not always in stock, I had to wait a while for this to come back into stock and only one was available. Delivery was very quick.
Good service.
Exellent website for diy smarthome essentials, fast delivery great coms and very competitive pricing 5*