Terms of Use

Terms & ConditionsPayment & ShippingReturns & Cancellation PolicyPrivacy Policy

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Ownership of Copyright

The copyright in this website and the material on this website (including, without limitation, the text, computer code, artwork, photographs, images, music, audio material, video material, and audio-visual material on this website) is owned by Samotech and its licensors.

Copyright License

Samotech grants you a worldwide, non-exclusive, royalty-free, revocable license to:

View this website and the material on this website on a computer or mobile device via a web browser;

Copy and store this website and the material on this website in your web browser cache memory; and

Print pages from this website for your own personal and non-commercial use.

Samotech does not grant you any other rights in relation to this website or the material on this website. All other rights are reserved.

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public this website or the material on this website (in any form or media) without Samotech’s prior written permission.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website up-time

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material: (a) for which you have not obtained all necessary consents; (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offense, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; (c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: (a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; (b) you do not misrepresent your relationship with this website; and (c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

How to Place an Order

Orders can only be placed online at www.samotech.co.uk. When you place an order, we will send you an order acknowledgement by email containing all the details of your order. This is not an order confirmation but an acknowledgement that your order has been received. Our acceptance of your order will take place when we send you a completed order confirmation email. Any products on the same order, which we have not confirmed in a Completed Order Confirmation email, will not form part of that contract.

We reserve the right to refuse an order. Non acceptance of an order may be as a result of one of the following, but not limited to: the product ordered being out of stock; our inability to obtain the authorization for payment; the identification of an error within the product information, including price and promotional offers; you not meeting the eligibility to order as set out in the Terms and Conditions. You are seeking to enter into a contract with Samotech when you place an order.

Method of Payment

We accept payment using PayPal, credit and debit cards, BACS and IBAN Transfers.

Security/Privacy

We take security and your privacy very seriously, no credit card details are kept on this server. All the payments are processed through PayPal/Stripe secured servers. Your personal details from your order are only used to process your order and to inform you about any relevant information.

Shipping

UK Royal Mail is our preferable shipping courier. We endeavor to dispatch your order within two working days of receipt. We shall notify you whenever this is not possible. UK delivery times for the Standard UK Delivery is approximately 1-5 working days. International Transit times for International Shipping will be longer depending on the destination. As a rule of thumb major International destinations will take approximately 3-14 working days.

Please do bear in mind that none of these transit times are guaranteed, and while we are very happy with the reliability of Royal Mail services, things can get delayed, although this is rare.

Please note that we can not accept the responsibility for any failure on the part of the courier or local delivery service used to deliver goods. International orders to all Non-EU countries are subject to import taxes and customs fees. Customer is responsible for paying all the required import charges when receiving the goods outside the UK.

International shipping cost for any undelivered orders returned to the UK will not be refunded. EU Orders up to €150 shipped to EU member countries already include VAT and are not subject to any additional import tax and duty in the EU. For orders with value over €150 customer is responsible for paying all the required import charges when receiving the goods. Shipping cost for any undelivered orders returned to the UK will not be refunded.

Returns Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all our products. If you are not satisfied with your purchase, you may return the product within 30 days of receiving it for a full refund or a replacement.

1-Year Warranty

In addition to the 30-day money-back guarantee, we offer a 1-year warranty on all our products. If your product is found to be defective within one year of purchase, we will replace it free of charge.

Return Process

  1. Contact Customer Service: To initiate a return, please complete our RMA request form.
  2. Return Authorization: After verifying your purchase, we will provide you with a Return Postage shipping label.
  3. Packaging: Please ensure the product is packed in its original packaging with all accessories and documentation.
  4. Shipping: Use the provided shipping label to send the product back to us. We will cover the return postage.
  5. Inspection and Refund: Upon receiving the returned product, it will be inspected. If it meets our return criteria, a refund or replacement will be processed.

Conditions for Return

  • Return Postage label is provided for new orders returned within the first 30 days. For warranty replacements requested after the 30 days period, the return postage costs must be borne by the buyer.
  • The product must be in its original condition and packaging.
  • All accessories, manuals, and other items shipped with the product must be returned.

Exclusions

  • Products damaged due to misuse, neglect, or lack of proper care are not eligible for return or replacement under the 1-year warranty.
  • Products returned without a valid Return Authorization Number may not be eligible for a refund or replacement.

Cancellation Policy

Before Shipment

You may cancel an order at any time prior to shipment. To cancel an order, please contact our Customer Service team. Your payment will be fully refunded.

After Shipment

Once your order has been shipped, it cannot be canceled. However, you can return the product as per our Returns Policy.

At Samotech, accessible from www.samotech.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Samotech and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us

General Data Protection Regulation (GDPR)

We are a Data Controller of your information. Legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  • Samotech needs to perform a contract with you
  • You have given Samotech permission to do so
  • Processing your personal information is in Samotech legitimate interests
  • Samotech needs to comply with the law

Samotech will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability
  • The right to withdraw consent

Log Files

Samotech follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Samotech uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Samotech. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Samotech, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that Samotech has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Samotech’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Online Privacy Policy Only

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Samotech. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.